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Free live webinar · 60 minutes

Build vs. Buy in RPA: A Real-World Migration to an In-House Platform

HaloMD's costs and constraints were outgrowing its RPA platform's value. Instead of switching vendors, they built their own. Hear the full, unfiltered story, including what went wrong.

DateThursday, Nov 12, 2026
Time9:00 – 10:00 AM PT
WhereLive on ZoomRecording sent to all registrants
John Dougherty Rajiv Jain Punkaj Jain

With John Dougherty, HaloMD & Rajiv Jain, ThinkSys
Moderated by Punkaj Jain

  • The warning signs your RPA platform no longer fits
  • How to judge whether building in-house is right for you, and when it isn't
  • How HaloMD migrated without disrupting operations

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The problem

Your RPA renewal is a build-vs-buy decision

As automation programs scale, RPA license costs often grow faster than the value they deliver. Renewal time forces a hard question: stay, switch or build?

John Dougherty, Director of Engineering at HaloMD, shares how his team made the call, migrated without disrupting operations, and what they'd do differently.

What you'll learn

A candid, real migration story before your next renewal

Most migration stories only cover the wins. This one covers the decision, the migration and the mistakes.

The warning signs that your RPA platform no longer fits your needs

How to judge whether building in-house is right for your organization, and when it isn't

A practical way to sequence a migration while keeping business processes running

What went wrong, what surprised the team and the results since

How to think about the real cost of renewing versus building, beyond the license fee

Live Q&A

Bring your renewal questions. Punkaj moderates and John answers live, from the perspective of someone who has made the call.

Speakers & moderator

Meet your speakers

A first-hand account from the engineering leader who ran the migration, plus a view from the team that helps companies build and run automation at scale.

John Dougherty
Speaker

John Dougherty

Director of Engineering · HaloMD

John leads engineering at HaloMD and led the team that moved its automation off a leading RPA vendor onto a platform built in-house, without disrupting day-to-day operations.

Rajiv Jain
Speaker

Rajiv Jain

CEO, ThinkSys

Rajiv will share what ThinkSys sees across companies weighing build vs. buy, and what it takes to run in-house automation reliably at scale.

Punkaj Jain
Moderator

Punkaj Jain

Advisor, ThinkSys

Punkaj will moderate the session and guide the conversation, including the live Q&A.

Who should attend

Built for leaders who own automation spend

  • CIOs and engineering leaders deciding where automation runs next
  • VPs and Directors of Automation, RPA CoE leads running bot programs at scale
  • Operations and revenue cycle leaders who depend on automated processes
  • Finance and procurement leaders facing an RPA license renewal
Agenda

60 minutes, one real story

  • Part 1The decision: why HaloMD chose to build instead of renewing or switching
  • Part 2The migration: how they sequenced it without disrupting operations
  • Part 3The lessons: what went wrong and what John would change
  • Part 4Making the call at scale with Rajiv Jain
  • Q&ALive Q&A moderated by Punkaj Jain
Hosted by ThinkSys

Your engineering partner for automation that scales

ThinkSys helps companies build, test and run software, including custom automation platforms, QA automation and dedicated engineering teams for SaaS, fintech and healthcare.

Explore ThinkSys services →
13+years in software QA
500+QA projects delivered
300+QA professionals

Renew, switch or build? Hear how one team decided.

Thursday, Nov 12 · 9:00 – 10:00 AM PT · Live on Zoom

Reserve my spot